The image does not depict the protest, but is purely illustrative in nature.

The streets of Zagreb were filled with discontent this morning, hundreds of Wolt couriers gathered at the Fair, and set off by bicycle, scooter, and car toward their employer's headquarters in Kuzminečka Street. The reason for the gathering? A noticeable drop in earnings, unstable working conditions, and dissatisfaction with the role of intermediaries, known as aggregators, through whom most foreign workers establish employment.

Although the protest participants had been promised today that they would be received by company representatives, the meeting ultimately did not take place. Instead of management, they were met by a receptionist, and Wolt offered a new meeting time for the following day, as learned by index.hr.

Unionist Nader Wahech, who led the protest, clearly presented the workers' demands: it is necessary to restore the couriers' base fee for each delivery to a minimum of two euros, introduce fixed payment per kilometer, 40 cents for routes up to five kilometers, and 60 cents for longer ones, and enable weekly and monthly bonuses as well as compensation for more demanding routes. The need for solidarity and faster support during field work was particularly emphasized.

One of the more important demands is also direct employment with Wolt, without the mediation of aggregators. The union claims that Wolt has the structures for fixed employment, so they do not accept any further shifting of responsibility through intermediaries. “If they want responsibility, they should also employ people,” they said.

The protest was further marked by messages from unionist Tomislav Kiš, who announced a protest in front of the Ministry of Labour for next week, emphasizing that the money remains with the actual purchaser of the service, and not with the intermediary. Among other things, he expressed concerns related to threatening messages to workers and the need for clearer state regulation.

The couriers also complained about the drop in income. “I work more, and I have less money. I used to earn more in two hours than I do today in four, costs are rising, and fees are falling,” said one of the couriers, noting that in the past they received 1.92 euros for one delivery, and today only 1.37 euros, and that they do not have transparently determined rates. “On other platforms the rates are clear, only Wolt does not have clearly defined rules,” the workers complain.

The couriers' key demands are transparency, a fair agreement, and direct talks with those who make the real decisions. For them, this struggle is not just a matter of pay, but also of dignity.